Terms of Service – Clarity Counselling & Careers

Last updated: 2025

These Terms of Service (“Terms”) govern your access to and use of counselling and career support services provided by Clarity Counselling & Careers (“we”, “us”, “our”). By booking an appointment, accessing our website, or participating in services, you agree to these Terms.

Please read them carefully.

1. Services Provided

We offer:

  • Online (telehealth) counselling

  • Phone counselling

  • Career counselling and guidance

  • Support for parents and young people

  • Student-rate counselling sessions

Services are available to individuals aged 14+ unless otherwise agreed in writing with a parent/guardian.

2. Confidentiality

All sessions are confidential and follow Australian professional and ethical guidelines.

However, confidentiality may be broken if:

  • There is a risk of harm to yourself or others

  • There is a legal obligation to disclose information

  • There are concerns about child safety or mandatory reporting requirements

No session information is shared with third parties without your consent, except when legally required.

3. Telehealth Sessions

By booking an online or phone session, you agree that:

  • You are responsible for ensuring you have a private, safe space during the session

  • Internet or phone disruptions may occasionally occur

  • You will not record sessions without written permission

We do not accept responsibility for outages, interruptions, or device issues on your end.

4. Payments & Fees

Fees are displayed on our website and booking portal and may change with notice.

Student Rate

To access student pricing, you may be asked to confirm:

  • TAFE, university, or training enrolment

  • Apprenticeship/traineeship status
    No age limit applies.

Payment Terms

  • Payments are processed securely through Stripe or another approved method.

  • Payment is required at or before the time of service.

  • We do not store card details.

5. Cancellations & No-Shows

To respect time and availability:

  • More than 24 hours’ notice: No charge

  • Less than 24 hours’ notice: 50% fee may apply

  • No-shows: Full session fee may apply

If you cannot attend due to emergency or crisis, please contact us as soon as possible.

(If you’d like, I can customise the cancellation policy wording for your exact preferences.)

6. Refunds

Refunds are only provided if:

  • A payment was made in error, or

  • We cancel or reschedule a session and you cannot attend the new time

Refunds are not provided after a session has been delivered.

7. Client Responsibilities

By engaging in services, you agree to:

  • Provide accurate information

  • Participate respectfully

  • Attend sessions on time

  • Seek immediate help (000 or local services) in crisis situations, as telehealth counselling is not an emergency service

We reserve the right to discontinue services if behaviour is unsafe or inappropriate.

8. Website & Online Content

All content on our website is for general information only and should not replace personalised mental health or medical advice.

You agree not to:

  • Copy or distribute our materials

  • Misuse the website

  • Attempt to access restricted areas or interfere with services

9. Privacy

Your privacy is important.
Our Privacy Policy explains what information we collect, how we use it, and your rights.
By using our site or services, you consent to the collection and use of your information as outlined in that policy.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for decisions you make based on counselling sessions or website information

  • We are not liable for telehealth interruptions, technological issues, or third-party service failures

  • You accept responsibility for your own wellbeing and actions

Nothing in these Terms restricts your rights under Australian Consumer Law.

11. Changes to These Terms

We may update these Terms occasionally.
The “Last Updated” date will reflect any changes.
Continued use of the website or services indicates acceptance of updated Terms.

12. Contact

If you have questions about these Terms, please contact:

Clarity Counselling & Careers
📧 kimberly@claritycounsellingcareers.com.au
📞 0435 710 406