Privacy Policy – Clarity Counselling & Careers

Clarity Counselling & Careers (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) and relevant privacy laws.

This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access our website, book a service, or engage in counselling sessions.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing details (via Stripe)

  • Any information you provide during counselling sessions, intake forms, or communication with us

Website & Technical Information

  • IP address

  • Browser type

  • Cookies and usage data

We only collect information that is reasonably necessary to provide our services.

2. How We Use Your Information

Your information may be used to:

  • Provide counselling and career support services

  • Manage bookings, payments, and invoicing

  • Communicate with you about appointments, updates, and support

  • Improve our website and services

  • Meet legal, regulatory, or professional obligations

No personal counselling information is used for marketing.

3. Disclosure of Information

We do not sell or share your information with third parties except:

Service Providers

  • Stripe (for secure payments)

  • Email and website hosting providers

  • Professional software or case notes systems (if used)

Legal or Safety Obligations

We may disclose information if required by law or if there is a serious risk of harm.

We do not disclose session content unless legally required.

4. Data Storage & Security

We take reasonable steps to protect your information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

This includes secure systems, password protection, device security, and encrypted payment processing via Stripe.

5. Access & Correction

You may request access to the personal information we hold about you, or request correction if it is inaccurate.
To do so, contact:
📧 kimberly@claritycounsellingcareers.com.au

6. Online Payments

Payments made through our website are processed securely by Stripe, which adheres to strict security standards (PCI-DSS compliant).
We do not store credit card details on our website.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact:

Clarity Counselling & Careers
📧 kimberly@claritycounsellingcareers.com.au
📞 0435 710 406